CCS has been representing Telecom / Cable clients for decades. Our organization helps wireless service providers, regional bell operating companies, and cable operators reduce churn, cut costs, streamline operations, and maximize collection performance.

CCS provides live agent early-out / pre-disconnect campaigns to manage front-end delinquency and to help minimize collection referrals. Those accounts that require third party escalation are forwarded to CCS’ full service recovery program for seamless processing.

We fully understand the need to create a balance between preserving customer goodwill and meeting our clients’ performance expectations; ongoing QA / Compliance Monitoring assures that each objective is consistently met. With regard to placements, our organization has achieved multiple security and compliance accreditations to meet stringent data protection requirements.

Please explore Solutions on the navigation bar to view industry related programs and services.